Junior Cloud Architect

Full Time

9 am - 6 pm

Job Description

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Job Responsibilities

Directly engage and collaborate with build teams to quickly resolve customer issues or reported bugs.
Consistently utilize key ITIL processes to solve complex cross platform infrastructure issues with in-depth troubleshooting approach and provide most feasible options and recommend best solutions to specified problems including RCA.
Troubleshooting Linux (Ubuntu and CentOS), Apache, Nginx, MySQL, Rails/Unicorn, and PHP
Prioritize, engage and respond to customer support inquiries regarding product, functionality, account management, and billing.

Qualifications

Excellent communication skills, verbal and written, and time-management skills.
High School diploma or GED equivalent from an accredited institution is required.
Ability to communicate complex ideas to technical and non-technical persons.
Successful track record in providing world-class Customer Support to tech-savvy customers
Ability to identify requirements and categorise/prioritise issues.

Other Benefits

Minimum 3 years of experience supporting Windows server and VMWare technology.
Minimum 5 years of IT experience.

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Junior Cloud Architect